Privacy policy

PRIVACY, SECURITY, AND INFORMED CONSENT POLICY

The website https://nomellamo.com is a virtual store of the NOMELLAMO brand, property of NOMEBOTE S.A., which is a registered company in the Republic of Costa Rica, with the legal entity identification number 3-101-548484, domiciled in Number 79, 61st Avenue, between 59th and 61st Street, San Vicente, Moravia, San José, e-mail info@nomellamo.com, and phone (506) 2236-5152. For the purposes of this document, it shall be known as “NOMELLAMO”.

In accordance with Costa Rican legislation on the proper treatment of personal data, we inform you that through this website https://nomellamo.com (henceforth the “Site”), we collect, process, and store your personal information in our database, in order to provide the services indicated on the third clause of our Terms and Conditions.

We understand as personal information any relevant data relative to an identified or identifiable natural person. We assure you that we will never request or collect sensitive personal information.

By using our services, you declare you understand the scope of the authorization hereby contained and its implications, and you FREELY AND EXPRESSLY GRANT YOUR INFORMED CONSENT that NOMELLAMO may use the information gathered for the purposes described in this policy.

FIRST. USER’S INFORMATION

By using the Site, subscribing to receive promotional information, or placing an order, you freely and expressly accept that NOMELLAMO will store and consult any or all of the following data that will be requested of you:

Full name
Exact address
Phone number
E-mail address
Payment and billing information
IP address
Geo-localization information
Any other personal information that may be necessary to provide our services

This data will be understood heretofore as the “User’s information”.

Unless specifically stated otherwise, all requested data throughout the purchasing process are mandatory. Users fill out their personal information, thus it is exclusively their responsibility to enter real, accurate, complete, and updated information on the Site. The omission or inaccuracy of any data field may imply an impossibility for us to complete the requested services or answer your queries and will entitle NOMELLAMO to delete the information provided by the User from our database.

SECOND. RIGHT TO ACCESS, RECTIFY, AND REMOVE DATA

At any time, the User may exercise the right to access, rectify, and delete their information, by sending an e-mail stating so to info@nomellamo.com. As long as the User does not tell us otherwise, we will assume we have the User’s full consent to use their data.

NOMELLAMO will attend to any of these requests within five business days.

THIRD. INFORMED CONSENT

Compliant with Costa Rica’s “Ley de protección de la persona frente al tratamiento de sus datos personales” [Law on the Protection of the Person on the Handling of their Personal Information] (Law N° 8968) and its Regulations, NOMELLAMO informs its Users that the personal information (User’s information) gathered through our Site will be stored in an automated file under the responsibility of NOMELLAMO, with the purpose of providing the services indicated in the Terms and Conditions of the Site and executing the commitments established with the Users.

By accepting our Privacy Policy and providing the required User’s information, it will be understood that you grant formal informed consent, in accordance with Costa Rican legislation. Thereupon, you acknowledge that: i) you have read, understood, and accept the scope of this Privacy, Security, and Informed Consent Policy, ii) you have no doubts pertaining to the way, means, and end for which your personal information has been requested on the Site, iii) you expressly and willingly accept the registration of your information in our database, iv) you authorize the handling of your information as it has been stated in line with the products and services you have subscribed to or requested, and v) you acknowledge that you have been informed on the means to exercise your rights to informational self-determination.

FOURTH. ON THE NEED TO SHARE INFORMATION TO PROVIDE THE SERVICES

You understand and expressly accept that by entering your information on the Site, and depending on the service you require, NOMELLAMO will need to share parts or all of your information in order to complete the required service. Therefore, the User authorizes that their information be shared with third parties, such as but not limited to the provider of the website, logistics companies, financial entities, or others that must participate in the execution of the services requested by the User.

The transfer of data will be done under strict security standards that guarantee that the shared information will be handled, processed, and stored in agreement with the specific purposes of this informed consent. Nonetheless, we note that no data transfer method through the Internet or electronic storage means is 100% safe.

In addition to what has already been stated, the User’s information may also be shared in the following cases:

In the event of a court order or a request by any other competent authority with sufficient powers.
In cases of due diligence processes and/or negotiations and/or execution of or for a possible merger, total or partial acquisition, restructuring or financing of NOMELLAMO.
When NOMELLAMO must report to the competent authorities any type of illegal activity carried out by the User through our website or by means of our Services.

FIFTH. COMMUNICATION WITH THE USER

The User hereby grants their express consent that NOMELLAMO may send them via e-mail information on sales, products, event invitations, notifications on changes to our Terms and Conditions, as well as any other information or formal notification that NOMELLAMO may need to send the User.

At any time, the User may request that no more e-mails be sent to their address, by writing to info@nomellamo.com. Nevertheless, this may give cause to cancel their Services, since being able to reach the User by e-mail is vital to the correct use of the Site.

SIXTH. USE OF COOKIES

When the User visits the Site, subscribes for information, or places an order, some of the browsing data is automatically sent from their computer to our servers. The User accepts that NOMELLAMO may collect additional information on the use of the Site. This information allows us to optimize our services, customize and improve your experience on our website, and helps us to prevent risk and fraud. This data may include such aspects as but not limited to:

Your IP address
Date and time of your visit
Information on orders you begin
The pages visited on our website
Information on the device and browser you used
Time spent on the Site
Number of times you entered the Site and visited a certain page within the Site

NOMELLAMO uses several technologies to gather information when the User visits our website, and this may include the placement of one or more cookies or other identifiers in your device.

A cookie is a small text file that is stored in your browser when you visit almost any webpage. It is used to store technical information, personal preferences, content customization, statistics of use, etc. This allows the Site to recognize your device and remember your previous visit when you return to visit our page. Some cookies are necessary to operate the Site and be able to access certain areas. Other cookies are needed, for instance, to allow the shopping cart to work.

The Site uses the following types of cookies: cookies necessary for the operation of the store (related to User security, shopping cart, orders, and User’s preferences) and analysis cookies (for example, to register the pages visited on the Site).

Even though the User can control through their browser if they accept cookies, because of the way the Site works, should the User decide to deactivate or block cookies, errors may occur in the operation and/or use of the website.

SEVENTH. DATA AND TRANSACTION SECURITY

We are committed to protecting the User’s information and have adopted the appropriate technological and organizational measures to protect said information against any loss, alteration, wrongful access, or misuse.

The platforms used by the Site to operate the store and to process payments hold the PCI DSS (Payment Card Industry Data Security Standard) certification.

No entity can provide an absolute guarantee on the security of data transmitted through the Internet. However, we can guarantee our commitment to always employ platforms and technologies that are duly certified in data handling.

EIGHTH. DISCLAIMER

The User acknowledges and accepts that the use of the Site is carried out at all times at their own risk and responsibility. NOMELLAMO will not be responsible for the improper user of the website https://nomellamo.com (for further information, see the fifteenth clause of the Terms and Conditions of this Site).

NINTH. CHANGES TO OUR PRIVACY POLICY

NOMELLAMO reserves the right to modify or adjust this Privacy Policy. If we make any changes or adjustments to this Policy, we will notify you when you use our Services again or through any of the communication means you have previously provided and authorized to receive information from NOMELLAMO. The further use of any of our Services implies the acceptance by the User of the changes or adjustments made to this Policy.

For further information, please contact us at info@nomellamo.com